Frequently Asked Questions
FAQs – Frequently Asked Questions
MY ACCOUNT
Do I need to register for an account?
No, you can use our guest checkout if you want.
If you check out as a guest you won’t receive these benefits:
Faster checkout – we’ll safely store your delivery information for your next purchase.
Easily check on the status of your orders.
View order history
How do I create an account?
Creating an account is simple. It will allow you to checkout with ease, receive updates and check the status of your orders.
Click here to create an account. If you for any reason cannot create your account, contact our Customer Care Team email them at info@asalka.com
What if I have forgotten my password?
If you have forgotten your password, please use the “Forgot your password?” link on the account sign in page.
You will receive an email with a link to reset your password.
DELIVERY
What delivery options do you have?
We offer delivery to The UK. Delivery is free for orders over £35.
UK First Class Delivery (1-3 Working Days) – £4.95
UK Express Delivery (1-2 Working Days, weekdays only) – £8.95
We aim to dispatch all orders within 1-2 working days.
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
Do you offer international shipping?
Yes, we ship to Europe using standard delivery. (8-10 working days).
EU Standard Delivery (8-10 Working Days) – £14.95
What if I haven’t received my delivery?
Please refer to the delivery information for the estimated delivery date.
UK First Class Delivery (1-3 Working Days) – £4.95
UK Express Delivery (1-2 Working Days, weekdays only) – £8.95
EU Standard Delivery (8-10 Working Days) – £14.95
We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday). Please bear in mind during busy periods, couriers might have a slight delay when delivering packages. If you still require assistance, contact our Customer Care Team email them at info@asalka.com.
ORDER QUERIES
What if I have problems placing my order?
If you are experiencing problems placing an order, please contact us on info@asalka.com, and we will be more than happy to help.
When will my order be dispatched?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday). If you wish to receive your order using next day delivery, orders must be placed before 1pm. Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order. If you still require assistance, contact our Customer Care Team email them at info@asalka.com.
Where is my order?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday). If you wish to receive your order using next day delivery, orders must be placed before 1pm. Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order. If you still require assistance, contact our Customer Care Team email them at info@asalka.com.
Can I cancel my order?
If the order has already been dispatched, we are not able to cancel it. Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase. You can contact our Customer Care Team email at info@asalka.com
What if I’m missing an item from my order?
If you are missing an item from your order, please get in touch as soon as possible and we’ll look into this for you. Contact our Customer Care Team email at info@asalka.com. Please do not dispose of any packaging as you may be asked to return or provide pictures.
PAYMENT
What payment options do you offer?
Note: Payment solutions offered by Asalka.com use a credit or debit card. It is 100% safe, therefore you can proceed to payment without any doubt. To protect itself against the risk of payment default by the customer, Asalka.com reserves the right to exclude certain methods of payment in an individual case. The Customer agrees to receive a confirmation invoice through their e-mail.
RETURNS
What if my items have arrived damaged?
At Asalka, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you. If this is the case, please contact our Customer Care Team email at info@asalka.com. Please do not dispose of any packaging as you may be asked to return or provide pictures.
How can I return unwanted items?
If for whatever reason you are not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely. We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. To arrange a return, refund or replacement:
Email at info@asalka.com
Please include the following information:
Name
Email Address
Order Number
Reason for return
Please also include whether you would like a refund, an exchange or a replacement.
Please send your items to:
28 Acres Hill Road
S9 3DB Sheffield
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
What items can I return?
We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. Please ensure the item is still in its original condition, unopened and is returned to us securely.
Can’t find an answer?
In most cases, you will be able to use our FAQs to resolve your issue. If not, please don’t hesitate to get in touch.
